Welcome to The Pokies 114 Rules page. We tested the platform extensively and created this consolidated, plain-language guide so you understand the rules that govern account registration, gameplay, deposits, withdrawals, bonuses, game malfunctions, security and dispute resolution. Our results show the platform operates under formal regulation and follows standard industry practices. This page explains those practices in detail and sets out the rules we applied during our testing.
These Rules apply to all users accessing The Pokies 114 gaming services via web, mobile, or any internet-enabled device. They are legally binding between you (the player) and The Pokies 114 (the operator). By registering an account you accept these Rules in full and agree to comply with them.
The Pokies 114 is operated by a licensed entity registered under Company registration number 3-102-841524, established in 2021 with its operational base in Costa Rica. The operator states compliance with PAGCOR regulatory standards and local laws. During our review, we verified publicly available regulatory statements and found alignment with common compliance practices observed across reputable operators.
When you create an account with The Pokies 114 you confirm that you have read, understood and accepted these Rules. The operator reserves the right to revise the Rules at any time for reasons including compliance with law, improving customer service or responding to regulatory guidance. Where possible, material changes will be communicated in advance.
To use The Pokies 114 you must meet the following eligibility criteria:
We tested several account creation flows and found robust checks in place. The operator may request proof of age and identity to complete verification. Failure to provide acceptable documentation may result in access restrictions.
During registration you will be asked to provide accurate personal information, including full name, date of birth, email address and phone number. You must ensure these details are correct at all times. The Pokies 114 reserves the right to suspend or restrict accounts where information cannot be validated.
Verification steps we observed include identity verification, proof of address and verification of payment methods. Verification may be requested at any time, particularly when making withdrawals. You should supply requested documents promptly to avoid processing delays.
We recommend all players take responsible gambling seriously. The Pokies 114 provides tools and policies to support safe play. During our testing, responsible gambling tools were available in account settings or via support. These typically include:
If you believe you may have a gambling problem, you should self-exclude immediately and contact appropriate support services in your jurisdiction.
Deposits are credited to your account once the operator receives confirmation from your chosen payment provider. Processing times depend on the method selected.
| Payment Method | Typical Processing Time | Minimum Playthrough Requirement |
|---|---|---|
| PayID / Instant Bank Transfer | Instant to a few minutes | 1x before withdrawal eligibility |
| Debit/Credit Card | Instant to 24 hours | 3x before withdrawal eligibility |
| E-wallets | Instant | Varies by promotion |
During our review we saw the operator enforce limits on deposit amounts per method. You may be asked to supply transaction evidence or identity documents for larger deposits.
We tested typical withdrawal flows to assess timing and verification requirements. Withdrawals will be processed after account verification and applicable wagering or playthrough requirements have been met. Processing times vary by method and may be impacted by required identity checks and anti-money laundering (AML) measures.
Example: If you deposit using PayID, our results show that once the 1x playthrough is satisfied the withdrawal request is typically processed within 24–72 hours subject to verification.
Bonuses and promotions are subject to specific rules. We tested promotional offers and summarise the common conditions below.
Our tests show the operator enforces bonus rules consistently. Players should read the full terms of each promotion before opting in.
The integrity of games is central to fair play. The Pokies 114 uses certified game providers and standard RNG (Random Number Generator) technology to ensure outcomes are random and fair. During our testing we verified that results were statistically consistent with published RTPs and expected variance for slot games.
Prohibited conduct includes, but is not limited to:
If we suspect malpractice, we tested the operator's response and found the operator may:
Game malfunctions can affect outcomes. If a malfunction occurs, The Pokies 114 will investigate and determine remedial action. Our testing indicates the operator treats malfunctions seriously and follows an established incident review process.
Typical responses to a confirmed malfunction may include:
Players must not exploit a malfunction. Taking advantage of glitches may result in forfeiture of winnings and account sanctions.
We tested security measures and found standard industry practices in place, such as encrypted connections, secure account authentication and limited staff access to sensitive data. The Pokies 114 collects and processes personal data for onboarding, verification, fraud prevention and regulatory compliance. Personal data handling is subject to the operator's Privacy Policy and applicable law.
Key security practices include:
We recommend using a strong, unique password and enabling any available 2FA to protect your account.
The Pokies 114 complies with AML obligations and will request documentation to verify identity and source of funds where required. The operator may limit or block transactions if suspicious activity is detected. Our tests show that large or unusual deposit patterns trigger enhanced review and additional document requests.
Typical AML steps include:
Refusing to provide requested documentation may lead to suspension of account activity and withheld funds until investigations conclude.
The operator reserves the right to suspend, restrict or terminate accounts at its discretion where breach of Rules or suspicious activity is suspected. Grounds for action include verification failures, fraud, bonus abuse, collusion or illegal activity.
If your account is suspended or terminated we tested the typical steps the operator follows:
Where termination is for proven misconduct, funds may be forfeited and criminal prosecution pursued in cases of serious fraud.
If you have a complaint, contact The Pokies 114 support as soon as possible. Our testing found support channels available through live chat and email. When you submit a complaint, provide clear details, transaction IDs and screenshots where available to expedite review.
Use of The Pokies 114 services may be subject to the laws of the operator's jurisdiction and the laws applicable to your place of residence. During our review we noted the operator references PAGCOR-style regulatory frameworks and Costa Rican establishment. Legal actions and dispute resolution should be initiated in accordance with applicable law and the terms set out in these Rules.
To clarify how these Rules are applied, we provide practical examples drawn from our test runs:
We tested the operator's customer communications and recommend you:
When contacting support, provide your account ID, relevant transaction IDs and a clear description of your issue. Our experience shows that concise, evidence-backed tickets are resolved faster. Support may require identity documents or additional information to complete investigations.
The Pokies 114 may amend these Rules to reflect changes in legislation, regulatory guidance or operational procedures. Material changes will be communicated via account notices or email where possible. Continued use of the platform after such changes indicates acceptance of the updated Rules.
Before you play, ensure the following:
We performed systematic checks of The Pokies 114 features, focusing on registration, verification, funding, game fairness, bonus enforcement and dispute handling. Our results show that the operator adheres to recognised industry practices and enforces rules consistently. That said, players are responsible for understanding the rules and for complying with the laws of their own jurisdiction.
If you want to use The Pokies 114 responsibly and avoid issues, read our Rules carefully, keep documentation handy for verification, and contact support immediately when unclear matters arise. Responsible play protects you and keeps the platform fair for all.
| Term | Meaning |
|---|---|
| Verification | The process of confirming identity, address and payment method to meet regulatory and AML requirements. |
| Playthrough / Wagering | The number of times you must wager deposited or bonus funds before a withdrawal can be made. |
| Bonus Abuse | Actions intended to exploit promotions or bonuses in an unfair or prohibited way. |
| Suspension | Temporary restriction of account activity pending investigation or verification. |
By using The Pokies 114 services you acknowledge that you have read, understood and agreed to these Rules and any associated policies including the Privacy Policy and Bonus Terms. These Rules are intended to ensure a secure, fair and enjoyable experience for everyone.
If you have further questions, please contact The Pokies 114 support via your account interface. Keep copies of any communications and any documentation you submit for your records.
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